Privacy Policy

Metro Mechanical Services LLC
Heating · Cooling · Plumbing
Serving Philadelphia, South Jersey, and surrounding areas

Effective date: October 15, 2026

This Privacy Policy explains, in plain language, what information Metro Mechanical Services LLC ("Metro Mechanical," "we," "us," or "our") collects, how we use it, who we share it with, and the choices you have. It applies to information we collect through our website, through our lead forms on Facebook and Instagram, and when you call, text, or email us.

If you have questions, contact us at any time:

• Phone or text: (267) 902-0142
• Email: Metromechanical215@aol.com

1. Information We Collect

Information you give us

When you fill out a lead form on Facebook or Instagram, submit a form on our website, or call, text, or email us, you may give us:

• Your name
• Phone number
• Email address
• Service address and/or ZIP code
• Service needs — for example, the type of heating, cooling, or plumbing work you need and any details you share about the problem
• Homeowner status — whether you own or rent the property
• Timing — when you would like the work done or when you are available for an appointment
• Anything else you choose to tell us in a message, call, or form

When you submit a Facebook or Instagram lead form, Meta may pre-fill some fields (such as your name, email, or phone number) from your Meta profile. You can review and change that information before you submit. Once you submit, the information you entered is sent to us.

Information collected automatically

When you visit our website, we and our service providers may automatically collect basic technical information, such as your browser type, device type, IP address, pages you view, and how you reached our site. See Section 5 (Cookies and the Meta Pixel) below.

2. How We Use Your Information

We use your information to:

• Contact you about your service request — answer questions and follow up on the form you submitted
• Schedule service — set up, confirm, or change appointments
• Provide quotes and estimates
• Send appointment reminders and updates about your service
• Send promotions and special offers about our heating, cooling, and plumbing services (you can opt out at any time — see Section 3)
• Run and improve our business — for example, keeping records of the work we do, understanding which ads and pages are helpful, and improving our customer service
• Protect our business and customers and meet our legal obligations

3. Calls and Text Messages

By submitting a lead form on Facebook, Instagram, or our website and providing your phone number, you agree that Metro Mechanical Services LLC may contact you by phone call and text message at the number you provided about your service request, scheduling, quotes, appointment reminders, and promotions. Calls and texts may be sent using automated tools.

• Consent is not a condition of purchase. You do not have to agree to receive marketing texts or calls to buy our services.
• Message frequency varies.
• Reply STOP to opt out. Msg & data rates may apply.
• Reply HELP for help, or call/text us at (267) 902-0142.

After you reply STOP, you may receive one final text confirming that you have been unsubscribed. You can also ask us to stop calling or texting you by calling (267) 902-0142 or emailing Metromechanical215@aol.com.

We do not sell or share your mobile phone number or text messaging consent with third parties for their own marketing purposes.

4. How We Share Your Information

We do not sell your personal information.

We share your information only with service providers that help us run our business, and only as needed for them to do that work for us. These include:

• Scheduling and customer management (CRM) software, such as Jobber, which we use to store customer records, schedule jobs, send quotes and invoices, and send appointment reminders
• Automation tools, such as Zapier, which we use to move lead information from our forms into our scheduling and customer management systems
• Meta (Facebook and Instagram), which we use to run our ads and lead forms and to measure how well our advertising works
• Phone, text messaging, and email providers that carry our calls, texts, and emails

These providers have their own privacy policies that govern how they handle information.

We may also share information if required by law, to respond to a valid legal request, to protect the rights, property, or safety of our business, our customers, or others, or as part of a sale, merger, or transfer of our business.

5. Cookies and the Meta Pixel

Our website may use cookies — small files stored in your browser — and similar technologies to make the site work, remember your preferences, and understand how visitors use the site.

We may also use the Meta Pixel, a small piece of code provided by Meta. The Meta Pixel helps us see which of our Facebook and Instagram ads lead to website visits or form submissions, and helps Meta show our ads to people who may be interested in our services. Meta may collect information such as your IP address, browser information, pages you visit, and actions you take on our site, and may connect it with your Meta account. Meta's use of this information is governed by Meta's own Privacy Policy.

Your choices:

• You can block or delete cookies through your browser settings. Some parts of the site may not work as well if you do.
• You can manage how Meta uses information for ads through your Facebook or Instagram ad preferences / Accounts Center settings.

6. How Long We Keep Your Information

We keep your information for as long as we need it to respond to your request, provide service, keep accurate business and service records, and meet our legal, tax, and accounting obligations. When we no longer need it, we delete it or take steps to make it no longer identify you.

If you ask us to delete your information, we will do so unless we need to keep certain records for a legitimate business or legal reason (for example, records of work performed or payment records).

7. How We Protect Your Information

We use reasonable steps to protect your information, such as limiting access to the people and service providers who need it to serve you and using reputable software providers. However, no method of storing or sending information over the internet is 100% secure, so we cannot guarantee absolute security.

8. Your Rights and Choices

You can ask us to:

• Access — tell you what personal information we have about you
• Correct — fix information that is wrong or out of date
• Delete — delete your personal information
• Stop marketing — stop sending you promotional calls, texts, or emails

To make a request, contact us:

• Email: Metromechanical215@aol.com
• Phone or text: (267) 902-0142

We may need to confirm your identity before completing your request — for example, by checking that the request comes from the phone number or email address in our records. We will respond within a reasonable time.

To stop marketing texts, you can also simply reply STOP to any of our text messages.

Note for Pennsylvania and New Jersey residents

We serve customers in Pennsylvania and New Jersey. Residents of either state may use the contact information above to request access to, correction of, or deletion of their personal information, or to opt out of marketing. If the laws of your state give you additional privacy rights, we will honor those rights as required by law. We will not treat you differently for making a privacy request.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has given us personal information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date at the top. Please check this page periodically for the latest information.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Metro Mechanical Services LLC
Serving Philadelphia, South Jersey, and surrounding areas
Phone or text: (267) 902-0142
Email: Metromechanical215@aol.com